Tell the team what went wrong.
For a delivered order, open its details from your account and submit a return request describing the issue. You can see its review status and the staff response on the same page.
Approval, product eligibility, return shipping and any refund need separate staff confirmation. No automatic refund, replacement or stock adjustment happens when a request is submitted.
Before dispatch or for other issues.
Contact support and include your order number. Staff can review cancellations before shipment. Do not send products back until the team provides instructions.
Open your orders